Refund policy

Returns, Refunds & Order Issues

ALL SALES ARE FINAL.
Due to the nature of our personal care and fragrance products, we do not accept returns or exchanges and do not offer refunds for change of mind, scent preference, or products that have been opened or used.

Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item(s), packaging, and shipping box so we can review your claim.

If we determine that the issue was due to an error on our part, we will provide an appropriate resolution at no additional cost to you, which may include a replacement or refund depending on the circumstances and product availability.

Delivered Packages
LK Luxe Beauty is not responsible for packages that are confirmed as delivered by the shipping carrier to the shipping address provided at checkout. Please double-check your shipping address before submitting your order.

If your tracking shows delivered but you cannot locate your package, please contact the shipping carrier first and check with household members, neighbors, your leasing office/mailroom, or other secure delivery locations.

Lost Packages
If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date so we can review the shipment and determine the appropriate next steps.

Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Order Cancellations
Because many LK Luxe Beauty products are prepared for your order, orders cannot be canceled once they have entered processing.

Please note: LK Luxe Beauty  currently ships within the United States only.